Order support

Question 1

How do I place an order?

Accepted Answer

Add fabrics to your cart and tap Place order. Your order comes straight to us on WhatsApp; we confirm it, arrange delivery and send you a checkout link to pay.

Question 2

How much is delivery?

Accepted Answer

In Lagos and Ogun we deliver ourselves: the fee depends on your area and shows on your checkout page (free on orders over ₦100,000), and you can pay it with your order or when your fabric arrives. Outside Lagos and Ogun we send your fabric with a transport company running to your state — tell us the one you prefer — and you agree the delivery price with them and pay at the park when you collect, so there is no delivery fee on your order.

Question 3

How long does delivery take?

Accepted Answer

Lagos and Ogun: 1 to 2 days. Rest of Nigeria: 2 to 5 days, and we can send it with your preferred transport company. We deliver within Nigeria only.

Question 4

How do I pay?

Accepted Answer

By bank transfer. Your checkout page shows our account details and the exact amount to send, and payments are secured by Paystack.

Question 5

Can I change or cancel my order?

Accepted Answer

Message us within 24 hours of paying. We can change or cancel orders that haven't been cut or dispatched.

Question 6

When will you reply?

Accepted Answer

We reply on WhatsApp Monday to Saturday, 9am to 7pm (WAT), usually within a few hours. Messages sent outside those hours are answered the next working day.

Question 7

Something wrong with your fabric?

Accepted Answer

Tell us as soon as it arrives: send your order number and photos on WhatsApp or through order support, and we'll look into it.

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